35
Advertising; business management; business administration; office functions
providing real-time customer support services for others, namely, providing consumer product information, product inquiry services, and answering general information inquiries of customers regarding consumer goods sold on websites of others via the global computer network; providing services in the field of customer service and support and sales, namely, business consulting services related to the monitoring, controlling, designing, implementing, and optimizing of online customer service and customer support operations of others; business consulting services in the field of customer service and support and sales for others; business information management services in the field of customer service and support and sales for others; business management consultation, information and advice in the fields of customer service and product management; sales support services, namely, providing customer service and product inquiry services via the global computer network for others; business consultation regarding customer services practices, providing business advice and information regarding e-commerce, namely, product inventory management and pricing for goods offered via a global computer network; business consultation services in the field of enhancement of customer services practices for businesses and other organizations; customer services, namely, providing customer service and product inquiry services for others via real time online voice or electronic message communications; customer services, namely, providing customer service and product inquiry services via chat, telephone, e-mail, and internet, namely, receiving and responding to customer inquiries and requests regarding consumer products and services of others; providing on-line customer service for others in the field of retail store services, electronic processing of orders for others, and business consulting services in the field of customer service; business consultation in the field of customer service management, namely, providing customized, real-time online consultation and advice intended to optimize customer engagement and use of customer service scripts by customer service representatives; business consulting in the field of sales, namely, providing on-line real time analysis of interactions between sales agents and customers and providing recommendations relating to the improvement thereof; business consulting services in the field of customer service enhancement and customer acquisition; business consulting in the field of sales, namely, providing consultancy with regard to business planning, marketing, customer relationship management, customer acquisition, and customer analysis; business consultation in the field of customer service management, namely, compilation of customer analytics for business or commercial purposes and forecasting; business consultation in the field of sales, namely, collecting and organizing customer sales, shopping, purchasing habits, and feedback data and providing advice on the analysis of consumer buying habits and needs arising therefrom
42
Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software
application service provider (asp) and software as a service (saas) services featuring software for use by others in conducting real-time voice or electronic messaging communications via the internet for purposes of providing customer services; application service provider (asp) and software as a service (saas) services featuring software for use by others for use in providing online live voice and text chat customer support services and for managing voice and text chat customer support service centers; computer software development for others, namely, creating customized online software for others for use in the development, management and automation of online communications in the fields of customer service and support and sales; application service provider (asp) and software as a service (saas) services featuring software for use by others which enables live communication between people on the internet to provide real-time customer support; application service provider (asp) and software as a service (saas) services featuring software for use by others which enables real-time electronic communication over a computer network for customer service and support and sales applications and for providing product information and answering customer questions regarding consumer products via the global computer network; application service provider (asp) and software as a service (saas) services featuring software for use by others which enables interactive telecommunications and computer telephony; application service provider (asp) and software as a service (saas) services featuring software for use by others in the field of customer interaction management, namely, software for data collection, consumer profiling, reporting statistical data, and for the transmission of messages via telephony, electronic mail and virtual help call centers and other methods of transmission via a global computer network for use by call centers which provide communication services through telephony, electronic mail, self help, chat and co-browsing; application service provider (asp) and software as a service (saas) services featuring software for use by others for use in providing customer interaction management and for use in providing call center communications, operations and management; application service provider (asp) and software as a service (saas) services featuring software for use by others in managing call centers, customer support centers, and online call centers, namely, software for queuing consumer telephone calls and online inquiries and providing waiting times to consumers, transferring and connecting calls and online chats to call center agents, providing supervisors or call center agents the ability to monitor calls and online chats and coach call center agents, providing access to transcripts of online chats between call center agents and consumers, providing reports and data information on consumers, online chats, and call center calls; planning, development and technical support of automated electronic communications networks for others for use in the fields of customer service and support and sales; providing services in the field of customer service and support and sales, namely, consulting services in the field of design, selection, implementation and use of computer hardware and software systems in the field of customer service operations for others; consulting services in the field of computer-based information systems for businesses in the field of customer service operations; consulting services, namely, designing, creating, implementing and maintaining computer software for customer service operations; technical consulting and assistance with computer-based information systems and components in the field of sales and customer service operations; information technology engineering, consulting, and development for others of automated customer service operations software and computer systems; information technology consulting and advisory services in the field of customer service and support and sales; consulting and assistance with computer-based information systems for others in the field of customer relationship management, namely, in the fields of online customer interaction and customer analytics; design and development of on-line computer software systems for others for use in customer sales interaction and providing technical support services in relation thereto, namely, troubleshooting of computer software problems, software system configuration, software user interface design and computer programming in the nature of website tagging; designing, creating, maintaining and hosting online retail and electronic commerce websites for others; design and development of on-line computer software for others for analyzing customers on-line buying behavior and purchasing habits and recommendations; application service provider (asp) and software as a service (saas) services featuring e-commerce software for use in managing and personalizing product information provided to online consumers within an e-commerce setting; application service provider (asp) and software as a service (saas) services featuring software for use in the development and management of automated online communications systems in the fields of customer service, customer acquisition, and support and sales; application service provider (asp) and software as a service (saas) services featuring software for use by businesses for sales and customer service communications via on-line chats, communication and business analytics services; application service provider (asp) and software as a service (saas) services featuring software for use in the field of sales training, management and support, namely, software for writing customer interaction scripts for use in sales, educational software for use in sales agent training and for the development of sales training materials, and business management software for use in monitoring sales agent interactions for quality assurance purposes, for use in employee management of sales agents, and for performing ongoing analysis of sales agent performance; application service provider (asp) and software as a service (saas) services featuring software for website owners which enables live chatting with website visitors, visitor activity monitoring, email management, and click-to-call functionality; application service provider (asp) and software as a service (saas) services featuring software for analyzing customers on-line buying behavior