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Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus.
computer hardware and software for use in conjunction with telephony systems and for general telecommunications applications; computer software suite for use in call centers for use as a toolkit to provide, manage and modify agent scripts and to facilitate in-company sharing of customer data for inbound, out bound and blended calling operations; suite of computer software programs for use in the computer telephony and electronic mail industries to assist companies in providing customer service services via global computer networks; apparatus and accompanying software for use in telecommunication applications for distributing, switching, recording, transmitting or reproducting sound or data, including telephone switching equipment and automatic call distributors; computer hardware and software for use in telecommunication and call center systems, namely-call center consoles and supporting software for use as an interface to a communications system; computer hardware and software used for processing, routing, administration, management, and reporting of voice, data and multimedia customer interactions in the telecommunications industry; computer software-namely, a scripted graphical user interface for use in telephone call centers by sales representatives and, instructional manuals sold therewith